Long Vines Left

Customer Supply Manager

Are you a confident leader with experience delivering a fantastic customer supply chain experience? Do you aspire to work for a purposeful, sustainable, and growing ethical brand where you’d could lead a highly engaged Customer Service team and deliver a best in class customer experience?

Based in our award-winning Bristol head office, the Customer Supply Manager is a permanent full-time role, with a salary of up to £45k per annum depending on experience, alongside a benefits package designed to nurture your wellbeing and personal development.

About the opportunity

This is an exciting new role at Pukka that will lead Pukka’s global customer supply chain agenda to deliver mutually beneficial opportunities for Pukka and its customers. Our Supply Chain team are at the beating heart of Pukka, delighting our wide-ranging customers and consumers with excellent customer service. This role will lead the Customer Service team to deliver that best-in-class supply chain experience for our customers.

Building strong cross-functional relationships is essential in this role to ensure our customer experience is seamless. You’ll proactively work with our Sales team to ensure we collaboratively execute the sales plan and supply chain risks are managed, and with Supply Planning to effortlessly launch new products with our customers whilst also ensuring there is an exit plan for discontinued and surplus SKUs.

Day-to-day, you’ll lead a highly engaged team to drive and deliver an improvement in on-shelf availability, short-term forecast accuracy and brilliant customer care. You will work with the team to develop key KPIs that help drive and guide improvements and reduce costs, and lead the team to ensure that promotions are executed, collaborative forecasts are agreed, and any efficiencies are realised so that wasteful activities are removed from the supply chain.

About you

You’ll have substantial experience gained in a customer facing role and be able to interpret customer expectations, be passionate about excellent customer service and have the drive and ambition to ensure Pukka’s customers are delighted. You’ll also be an experienced people leader with the ability to motivate and develop a highly engaged team and have a proven track record of delivering change agendas.

An excellent communicator, you’ll be able to influence and negotiate persuasively with peers and senior levels internally and externally, and be able to set your own agenda as well as having the ability to get buy in from key stakeholders. Highly numerate and financially astute, you’ll have an awareness of the commercial drive for performance across the sectors we operate in. You’ll also be able to step agilely between regular tasks and project work, working quickly and accurately always with an eye on suggesting improvements to processes and systems.

If you are to lead Pukka’s global customer supply chain agenda you’ll thrive at pace, be resilient and turn challenge and obstacles into decisive and purposeful action. You’ll be someone who seizes opportunities to benefit the wider business and communications goals and be passionate about contributing to a purpose-led mission – everything you do is designed to inspire people to connect to the beauty and power of nature.


About Pukka Herbs

Pukka Herbs harnesses the incredible power of nature through its award-winning organic and ethically sourced herbal teas, lattes and food supplements.

Founded in 2001 by Tim Westwell and herbalist, Sebastian Pole, Pukka’s mission is to create a world where plants play a central role in human health and wellbeing.

Pukka is a beacon for sustainable and ethical business. All Pukka’s teas are certified Fair for Life, one of the highest independent fair trade standards in the world and many of its teas use FairWild herbs. Pukka is a B-Corporation, signifying its ongoing commitment to put people and planet ahead of profits. And over one percent of its sales are given to environmental causes around the world every year through 1% for the Planet.

How to apply

If you’re intrigued and excited by what you’ve read so far, let’s see if you have what it takes to thrive at Pukka. To apply please use the link below and attach your CV and your answers to the four questions below.

Who are you?
How do you relate to others?
Heart or head?
Describe your energy

Written or Video submission:

What inspires you about working at Pukka?

What excites you about this job role?

Closing date – 14th December 2020


Pukka supports, facilitates and promotes equality of opportunity and a culture which celebrates diversity and inclusion. The diversity of our people is important for Pukka and we value and celebrate individual differences.

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