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Contact Pukka

With good herbal tea comes stirring conversation. We'd love you to join us for a chat.  

Please select the type of enquiry you have from the subject dropdown list and complete the contact form on the this page and we will get back to you as soon as we can.

Lots of our lovely Pukka customers have asked us questions before so you might find the answer to your question in our FAQs first.

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  • To ensure we can effectively deal with your complaint can you make sure you provide the following information in your email. Without this information we won't be able to process your complaint:

     

    1. Name

    2. Product name

    3. Nature of problem

    4. If relevant please include a photo of the issue

    5. Product lot number & product information
    On teas this can be found near the barcode, e.g. 2017.06.07 L4158 14:30 On remedies this will be printed on outer carton/directly on product, e.g. LOT 19714 BBE 05/2016 If you do not have the carton anymore, you can find the details on the envelope or jar.

    6. Date product was purchased (if known)

    7. Where was the product purchased?

    8. Do you still have the product? NB: Depending on the nature of the complaint our Quality Control Team may request that the item is returned for further investigation.

    9. If provided with a pre-paid returns label would you be happy to return the product to us if necessary?

    enquiries@pukkaherbs.com

  • enquiries@pukkaherbs.com

     

    We will endeavour to respond within five working days (Mon-Fri).

  • pr@pukkaherbs.com

     

    We will endeavour to respond within five working days (Mon-Fri). Due to the large volume of emails we receive, we may not be able to respond to everyone, so if you don't hear from us, it just means unfortunately, in this instance, we are unable to assist. 

     

  • brandteam@pukkaherbs.com

     

    We will endeavour to respond within five working days (Mon-Fri). Due to the large volume of emails we receive, we may not be able to respond to everyone, so if you don't hear from us, it just means unfortunately, in this instance, we are unable to assist.

  • trade.support@pukkaherbs.com

     

    We will endeavour to respond within five working days (Mon-Fri). Due to the large volume of emails we receive, we may not be able to respond to everyone, so if you don't hear from us, it just means unfortunately, in this instance, we are unable to assist.

  • marin.anastasov@pukkaherbs.com

     

    We will endeavour to respond within five working days (Mon-Fri). Due to the large volume of emails we receive, we may not be able to respond to everyone, so if you don't hear from us, it just means unfortunately, in this instance, we are unable to assist.