Customer Service Specialist
Closing Date: 12th September 2021
Hours: Full-time (37.5 hours a week)
Salary: up to £24k per annum
Are you experienced in working in customer service and would like a new challenge? Do you aspire to work for a purposeful, sustainable and growing ethical brand? At Pukka we are looking for a Customer Service Specialist to join our supply chain team. Based in our award-winning Bristol head office this is a permanent, full-time position working Monday to Friday. With a salary of up to £24,000 per annum this role comes with a benefits package designed to nurture your wellbeing and personal development.
About the opportunity
Our Supply Chain team are at the beating heart of Pukka, delighting our wide-ranging customers with excellent customer service. As a Customer Service Specialist, you’ll work as part of the customer service team supporting the Customer Supply Manager in delivering exceptional service to all customers on all matters pertaining to order processing, general enquiries, complaints and product advice. Day to day liaison with freight forwarders to book collections, track orders and resolve any key service issues that may arise. You’ll receive customer enquiries and complaints with the aim of diagnosing and resolving all enquiries at the initial time of contact in a professional, helpful, and proactive manner to their full satisfaction. You’ll also proactively collaborate with planning and sales functions, working on stock allocation with the warehouse as well as looking at the forecast or anything that could help fulfil customer orders. We’re a fast-paced growing business with a real passion for delighting our customers, so you’ll be an advocate for our consumers, contributing solutions and initiatives to make continuous improvements.
You’ll have experience of working as a customer service adviser where you’ll have dealt with enquiries, orders and complaint resolution via email, telephone or online communications tools. Preferably, you’ll be degree qualified or have gained equivalent business qualifications ideally within customer service. You’ll have high level of accuracy and numeracy when it comes to dealing with inputting and interpreting data.
A great communicator, with the ability to build rapport with both internal and external customers as well as have the ability to deal with challenging customer situations. You’ll thrive in a fast-paced entrepreneurial environment, demonstrate resilience, determination and have a flexible approach, with the ability to change gears quickly as events demand.
You’ll be able to read a situation quickly with intuition and empathy, be passionate about excellent customer service and have the drive and ambition to ensure Pukka’s customers are delighted through your personal touch, whilst staying calm under pressure.
About Pukka Herbs
Pukka Herbs harnesses the incredible power of nature through its award-winning organic and ethically sourced herbal teas and supplements. Founded in 2001 by Tim Westwell and herbalist, Sebastian Pole, Pukka’s mission is to create a world where plants play a central role in human health and wellbeing.
Pukka is a beacon for sustainable and ethical business. All Pukka’s teas are certified Fair for Life, one of the highest independent fair trade standards in the world and many of its teas use FairWild herbs. Pukka is a B-Corporation, signifying its ongoing commitment to put people and planet ahead of profits. And over one percent of its sales are given to environmental causes around the world every year through 1% for the Planet.
How to apply
If you’re intrigued and excited by what you’ve read so far, let’s see if you have what it takes to thrive at Pukka. To apply please use the link below and attach your CV, your written answers to the four questions below, and submit your responses to the two written or video questions. Who are you? How do you relate to others? Heart or head? Describe your energy Written OR Video submission: What inspires you about working at Pukka? What excites you about this job role? Pukka supports, facilitates and promotes equality of opportunity and a culture which celebrates diversity and inclusion. The diversity of our people is important for Pukka and we value and celebrate individual differences.