Do you have the technical IT skills and experience to manage the Business Systems of a purposeful, sustainable and growing ethical brand? Are you a brilliant communicator and a natural problem solver, passionate about IT 2nd line support, systems admin and have some experience of app development (C# and SQL)?

Based in our award-winning Bristol head office, the Business Systems IT Specialist is a permanent full-time role, with a competitive salary of up to £35k per annum depending on experience alongside a benefits package designed to nurture your wellbeing and personal development.

About the opportunity

This exciting new IT and business systems role provides a fantastic opportunity for the right candidate to partner and support across the business, providing Pukka with a high value for money, efficient and accessible business systems infrastructure.

This is a varied and wide ranging IT technical role which has responsibility for providing 2nd line support for business systems, managing our systems administration, onsite server management, small app development projects, supplier management, as well as some smaller site based requirements.

We’re looking for the right candidate to join us and ensure system availability and resilience in line with KPI objectives, providing direct technical support and escalation management to third line support providers. The role will also scope developments that will improve efficiency with stakeholders and will build developments in house or manage supplier developments to deliver them. All of this will be achieved through excellent cost management.

Partnering with suppliers, our Unilever colleagues and all Pukka people at our Herb House and Quadrant sites (our Warehouse), this is a unique role with the opportunity to have a direct impact on all business systems.

Please read through our Job Description for more detailed context of the systems in place at Pukka.

About you

We’re looking for someone educated to A level, HND or GNVQ level in an IT related subject, with substantial experience of Windows Server administration. With experience of relational database management systems, and of software development, you’ll also be able to demonstrate an ability to manage suppliers and deliver value for money. Our ideal candidate will also have working knowledge of our systems such as IFS, VMWare, Veeam, Oracle, BitDefender, Avaya, Filemaker & Audio Visual systems, as well as a good understanding of networking, however this isn’t essential.

You’ll be a great communicator who is able to influence and negotiate persuasively at peers and senior level, internally and externally. With a proven ability to work quickly and accurately you’ll also be able to present information appropriate to the audience in a tailored and concise way. This is a varied role, so you’ll be someone who enjoys juggling different tasks and priorities, with the ability to prioritise, plan and deliver as required.

You’ll thrive at pace, be resilient, and turn challenge and obstacles into decisive and purposeful action. You’ll be someone who seizes opportunities to benefit the wider business and communications goals and be passionate about contributing to a purpose-led mission – everything you do is designed to inspire people to lead a more conscious life through the incredible power of plants.

About Pukka Herbs

Pukka Herbs harnesses the incredible power of nature through its award-winning organic and ethically sourced herbal teas, lattes and food supplements.

Founded in 2001 by Tim Westwell and herbalist, Sebastian Pole, Pukka’s mission is to create a world where plants play a central role in human health and wellbeing.

Pukka is a beacon for sustainable and ethical business. All Pukka’s teas are certified Fair for Life, one of the highest independent fair trade standards in the world and many of its teas use FairWild herbs. Pukka is a B-Corporation, signifying its ongoing commitment to put people and planet ahead of profits. And over one percent of its sales are given to environmental causes around the world every year through 1% for the Planet.

How to apply

If you’re intrigued and excited by what you’ve read so far, let’s see if you have what it takes to thrive at Pukka. To apply please use the link below and attach your CV and your answers to the four questions below.

Who are you?
How do you relate to others?
Heart or head?
Describe your energy


Pukka supports, facilitates and promotes equality of opportunity and a culture which celebrates diversity and inclusion. The diversity of our people is important for Pukka and we value and celebrate individual differences.

Closing Date: 31st January 2020

Apply now