To ensure we can effectively deal with your complaint can you make sure you provide the following information in your email. Without this information we won't be able to process your complaint:
1. Name
2. Product name
3. Nature of problem
4. If relevant please include a photo of the issue
5. Product lot number & product information
On teas this can be found near the barcode, e.g. 2017.06.07 L4158 14:30 On remedies this will be printed on outer carton/directly on product, e.g. LOT 19714 BBE 05/2016 If you do not have the carton anymore, you can find the details on the envelope or jar.
6. Date product was purchased (if known)
7. Where was the product purchased?
8. Do you still have the product? NB: Depending on the nature of the complaint our Quality Control Team may request that the item is returned for further investigation.
9. If provided with a pre-paid returns label would you be happy to return the product to us if necessary?