Security

Pukka Herbs takes the confidentiality and security of the information it holds extremely seriously and as a result we have numerous measures in place to ensure the integrity of our data and system.

Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

You may also notice that the web address changes to 'https' which shows that you have now moved to a secure area of our web site.

When you pay for your products our server contacts the payment processing company PROTX under SSL encryption. Protx is a leading Internet Payment Provider. All of your payment information is entered into a secure encrypted area of the Protx web site.

We do not hold any credit or debit card details on our own computer systems. If we have to make a refund we are not given your card details, we identify your original transaction by being shown transaction ID, your name, card type and the last 4 digits of the card.

We then request that the appropriate amount of money be returned to that card, we can therefore only make refunds to your original card.